At DSoledadLV  we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Above the Clouds

Shop policies


See item details for estimated arrival times. We use USPS for the majority of our deliveries and go off their main website approximate estimates. Times may vary on holidays or due to weather.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options


Accepts Visa, Mastercard, Discover, ApplePay, GooglePay, and Zelle.

Returns & exchanges

I gladly accept exchanges

Contact me within: 14 days of delivery

Ship items back within: 30 days of delivery

I don't accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Privacy Policy

Type of website: Ecommerce Effective date: 25th day of April, 2022 is owned and operated by Soledad Ayala. Soledad Ayala can be contacted at: